Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Goods will only be accepted for return if we are notified and they are despatched within 7 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
When returning non faulty goods a re-stocking fee of 30% will be levied to cover the cost of repackaging and preparing the goods for resale.
In cases where products have been supplied with consumables (such as printer inks and recordable media), all used consumables will be charged for at the standard list price. In addition it should be noted that if you order by Credit Card and return your item, your refund will be less 4% of the total transaction fee. This is to cover the Credit Card charges.
Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods.